Why was my request to merge my bills refused?
Back to sections
Understanding your invoice
Why was my request to merge my bills refused?
Your request to merge bills may be postponed to the following month or declined under certain circumstances:
- If you have an ongoing order at the time of your request for bill merging, it will be automatically declined. You must wait until your order is fully processed before submitting a new request for merging.
- If you initiated a bill merging request but open a new order that is not finalized before the end of the current month, the merging of your bills will be postponed to the following month.
- In case you requested bill merging but are undergoing a debt collection process, you will not be able to proceed with merging until the outstanding bills are settled.