1. Calls/SMS included. Limited to 1,000 units for the POP Mobile mini plan (domestic) and POP Mobile XS plan (domestic and Europe). Limited to 3,000 units for the POP Mobile S to L plans (domestic and Europe). Unlimited for the XL plan (domestic and Europe). Unlimited for the POP Mobile MAXI plan (domestic, Europe, USA, Canada, China, and from the POST mobile network to more than 60 destinations in the Rest of the World). Please refer to legal note 7 for the list of these 60 destinations. For the POP Mobile mini to L plans, up to 5,000 MMS to mobile numbers in Luxembourg from the POST mobile network or while roaming in Europe (POP Mobile mini: domestic only). For the POP Mobile XL plan, send unlimited MMS domestically and in Europe; for POP Mobile MAXI, send unlimited MMS domestically and in Europe, USA, Canada and China.
2. Domestic calls: calls from the POST mobile network to a landline or mobile number on a domestic network, or checking voicemail, excluding special numbers, calls to VoIP numbers, as well as data, fax and video calls. National SMS: SMS from the POST mobile network to a mobile on a domestic network, excluding premium SMS. 1 unit = 1 SMS = 1 minute of call time. National MMS: MMS from the POST mobile network to a mobile on a domestic network, excluding special numbers. SMS and MMS: when an SMS or MMS is sent to more than one recipient, the SMS or MMS will be charged for each recipient. The maximum size of an MMS is technically limited to 200 KB. Receiving SMS and MMS: it is free to receive SMS and MMS on the POST mobile network.
3. To and from Europe: calls from the POST mobile network to a landline or mobile number in Europe, incoming calls from a network in Europe, outgoing calls from a European country to a fixed or mobile number on a European network, outgoing calls from a European country to a voicemail consultation number. Excluding special numbers, calls to VoIP numbers, as well as data, fax and video calls. The term “Europe” refers to zone 1 on the list shown in the appendix, and the term “European” to a zone 1 country on this list. Units used to and from Europe are deducted from plans in the order that POST Telecom S.A. processes billing data sent by foreign operators. This will depend on the technical constraints inherent to the billing system and the dates on which this data is received; POST Telecom S.A. cannot guarantee that this order will match the chronological order of communications. SMS are generally free to receive on a foreign mobile network. However, some operators do charge a reception fee, which will be passed on to the customer. Additional charges will be made for packet switching or circuit switching data communications when receiving MMS from a foreign mobile network (roaming tariffs and agreements available online).
4. Internet traffic – domestic and Europe (USA for POP Mobile MAXI): packet switching data communications from the POST mobile network and in Europe, excluding special numbers and premium SMS, calls to VoIP numbers, as well as data, fax and video calls. 1 MB = 1024 KB. Internet traffic in Europe blocked for POP Mobile mini. Various factors may affect the speed. More information on speeds can be found in the following document: Net Neutrality. Speed may be slowed and connection suspended for excess usage, according to the description provided in the Overuse Prevention section of the rate plan.
5. Data traffic: data communications from a terrestrial mobile network (including the 4G and/or 5G mobile network depending on availability and compatibility with your handset). 1 MB = 1024 KB. Data communications via satellite are not included in the package. Various factors may affect the speed. More information on speeds can be found in the Net Neutrality document. As provided for by European regulations, POST applies a policy for European usage, which corresponds to at least the total data volume included in the package at no additional cost.
6. To and from the United States, Canada and China: calls/SMS/MMS from the POST mobile network to a landline or mobile number in the United States, Canada or China, incoming calls from a network in these States/countries, outgoing calls/SMS/MMS from the United States, Canada and China to a landline or mobile number anywhere in the world, outgoing calls from the United States, Canada and China to the voicemail consultation number. Excluding special numbers, calls to VoIP numbers, as well as data, fax and video calls.
7. The 60 destinations are:
Europe (non EU/EFTA): Albania, Andorra, Bosnia-Herzegovina, Moldova, Monaco, Montenegro, North Macedonia, San Marino, Serbia, Ukraine
Central and South America: Argentina, Bahamas, Bermuda, Brazil, Chile, Colombia, Costa Rica, Dominican Republic, Easter Island, Mexico, Panama, Paraguay, Peru, Puerto Rico, Uruguay, Venezuela
Asia Pacific: Australia, Bangladesh, Cambodia, Christmas Island, Guam, Hong Kong, India, Indonesia, Israel, Japan, Jordan, Laos, Macao, Malaysia, New Zealand, Russia, Singapore, South Korea, Taiwan, Tasmania, Thailand, Vietnam
Africa: Algeria, Cape Verde, Morocco, Tunisia, South Africa
Middle East: Egypt, Iran, Kuwait, Lebanon, Oman, Palestinian Territories, Qatar, Pakistan, Saudi Arabia, Turkey, United Arab Emirates.
8. Data traffic in Canada and China: packet switching data communications excluding special numbers and premium SMS, calls to VoIP numbers, as well as data, fax and video calls. 1 MB = 1024 KB
9. Options are subscribed for a tacitly renewable period of one month until the next contract expiry date (except for the ExtraVolume and Phone options).
10. Customers may ask to terminate the Garantie+ option without giving any reason by sending a registered letter with acknowledgement of receipt to POST Telecom S.A., 1 rue Emile Bian, L-1235 Luxembourg. Termination of the Garantie+ option will be effective only at the end of the month in which POST Telecom S.A. receives the termination letter sent by the client. See special terms and conditions applicable to Garantie+.
11. The Blocked Plan option can be taken to automatically block all communications of the same type as those included in the plan, over and above the volume included in the selected pricing arrangement. Usage is blocked at the threshold shown for that calendar month. The ExtraVolume option for adding extra data volume during the current month is blocked by default with a Blocked Plan option. Customers wishing to add an ExtraVolume option must first cancel their Blocked Plan option. Options are subscribed for a tacitly renewable period of one month until the next contract expiry date. However, customers may ask to terminate some or all of the options taken without giving any reason by sending a registered letter with acknowledgement of receipt to POST Telecom S.A., 1 rue Emile Bian, L-1235 Luxembourg. Termination of an option will be effective only at the end of the month in which POST Telecom S.A. receives the termination letter sent by the client.
12. ExtraVolume: allows customers to add domestic and European Mobile Internet volume (also USA with POP Mobile MAXI) after using the Mobile Internet volume included in the pricing arrangement. The volume allocated by virtue of the ExtraVolume product must be used within the period that starts on the subscription date and ends on the last day of the calendar month during which it was subscribed to; any remainder not used during this period may not be carried over. The price of the ExtraVolume product is payable in full at the time of subscription, regardless of the actual number of days remaining until the end of the calendar month.
13. Customers may subscribe to an option by sending an SMS to 64000 or visiting MyPost, which also allows them to track their usage. Clients may subscribe to more than one option at a time (e.g. Mobile Internet USA/Canada + Calls & SMS USA/Canada). With the MAXI plan, Around the World options are used first. Customers are notified by SMS when they subscribe to options and for tracking their usage (100%). Options not compatible with the POP Mobile mini plan (except E1, E2 and E3). Around the World options billing rate: Data per KB – Calls: per second (1"/1")
14. Zone 2 covers the following: Afghanistan, Albania, Algeria, Argentina, Armenia, Australia, Azerbaijan, Bahrain, Bangladesh, Belarus, Bosnia-Herzegovina, Brazil, Brunei, Burma, Cambodia, Canada, Cape Verde, Chile, China, Colombia, Costa Rica, Cuba, Ecuador, Egypt, El Salvador, Faroe Islands, Georgia, Ghana, Guatemala, Honduras, Hong Kong, India, Indonesia, Iraq, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kosovo, Laos, Macao, Malaysia, Mali, Mauritius, Mexico, Moldova, Mongolia, Montenegro, Morocco, Mozambique, New Zealand, Nicaragua, Nigeria, North Macedonia, Pakistan, Palestinian Territories, Panama, Paraguay, Peru, Philippines, Puerto Rico, Qatar, Russia, Saudi Arabia, Serbia, Singapore, South Africa, South Korea, Sri Lanka, Taiwan, Tajikistan, Tanzania, Thailand, Trinidad and Tobago, Tunisia, Turkey, Ukraine, United Arab Emirates, United States, Uruguay, Uzbekistan, Vietnam.
15. eSIM sale price: €5.
The QR-code can only be scanned once. If the eSIM profile needs activating again, a new QR-code will be required. List of eSIM-compatible phones available here.
17. Maximum speed theoretically achievable with 5G technology. The actual speed depends on several factors such as network availability and the settings of the device used. More information in the Net Neutrality Document.
18. 2023 study based on a comparison of the speeds available with Luxembourg’s mobile operators. Measurements were carried out across the full territory and all available wireless access standards (3G, 4G and 5G where available). More information at https://insights.speedchecker.com/europe/luxembourg/lu-december-2023/?a=5628#fr
