Garantie+ option

When buying a mobile phone, choose Garantie+ to protect your smartphone from loss, theft, breakage and much more!

Discover our packages

The benefits

No stress

1-year extension to the technical guarantee.

Peace of mind 

Rebate of up to €500 in the event of theft.

Contribution  

A rebate on repair costs or the price of a new mobile phone in the event of accidental water or other damage.

Assistance 

In the event of damage, the loan of a mobile phone until repairs are complete.

Our package at a glance

S, M, L: three different levels for the right amount of cover

  • Breakdown
    Up to 100% rebate

  • Theft
    Up to 50% rebate

  • Robbery
    Up to 100% rebate

  • Loss, breakage and water damage
    Up to 25% rebate

  • Calls made after a theft
    Up to €250 rebate

  • Loan of a mobile phone 
    Entry level

  • Technical support
    By telephone or email

  • Breakdown
    Up to 100% rebate

  • Theft
    Up to 50% rebate

  • Robbery
    Up to 100% rebate

  • Loss, breakage and water damage
    Up to 35% rebate

  • Calls made after a theft
    Up to €350 rebate

  • Loan of a mobile phone 
    Entry level

  • Technical support
    By telephone or email

  • Breakdown
    Up to 100% rebate

  • Theft
    Up to 50% rebate

  • Robbery
    Up to 100% rebate

  • Loss, breakage and water damage
    Up to 50% rebate

  • Calls made after a theft
    Up to €500 rebate

  • Loan of a mobile phone 
    Equivalent model

  • Technical support
    By telephone or email, data synchronisation and protection

Not yet subscribed to a Mobile plan?

Choose the Mobile plan that meets your needs, and order your new smartphone from our selection. You can then decide which Garantie+ option (S, M or L) suits you best.

POP Mobile, the flagship mobile range

Discover the 5G mobile plans available on Luxembourg’s no.1 network, with national and European coverage and unlimited data from plan L and above. 

Discover POP Mobile

Answers to your questions

No, it’s not possible. The Garantie+ option must be activated when you buy your smartphone.

All three levels of Garantie+, S, M and L, let you borrow a mobile phone if yours is being repaired. The Garantie+ S and M options entitle you to an entry-level mobile phone. Garantie+ L entitles you to a mobile phone equivalent to your own.

A scam call is a technique used to obtain your personal information fraudulently: passwords, bank account numbers, codes etc.

See all FAQs

1. Garantie+ may be taken only when the mobile phone is bought, and applies only to mobile telecommunication devices sold as part of a mobile phone contract, or exchanged under the terms of the Garantie+ cover.

2. A one-year extension of the technical guarantee beyond the statutory guarantee allows for the repair or replacement of your mobile phone in the event of breakdown, under certain conditions.

3. The rebate may be applied to fraudulent calls or connections made by someone who is not party to the mobile phone contract following theft, from the time of the theft until a cancellation request by POST Telecom for up to 48 hours after the theft.

Do you have any other questions? 

Call us free of charge on 8002 8004 or +352 2424 8004 for international calls, 24/7.

Need more information?

Read the Special Terms & Conditions of Sale.

See the Terms